Refund & order policy
We'd rather be upfront about this than leave you guessing. Here's exactly when a refund applies.
Nakalagay dito kung kailan puwedeng mag-refund at kung kailan hindi.
Refund eligible
- Payment was confirmed but the order was never delivered.
- You received the wrong item or amount from what you ordered.
- You were accidentally charged more than once for the same order.
Puwede kang mag-refund kung hindi na-deliver yung order, mali yung natanggap mo, o na-double charge ka.
Not refund eligible
- Change of mind after an order has already been delivered.
- Delivery to the wrong Roblox account because of an incorrect username entered at checkout.
- Issues caused by your own Roblox account being banned, restricted, or otherwise unable to receive items.
Hindi puwedeng mag-refund kung nagbago lang isip mo, mali yung Roblox username na nilagay mo, o may problema mismo sa Roblox account mo.
How order processing works
Orders are reviewed and confirmed manually after you send them to us on Messenger — there's a real person on the other end, not an automated queue. If your order is going to take longer than usual, we'll tell you directly rather than leave you without an update.
Lahat ng orders chine-check namin manually. Kung matatagalan, sasabihan ka namin agad.
Requesting a refund
Message us on Messenger with your order number and what went wrong. We'll look into it and get back to you.
Message mo lang kami sa Messenger kasama yung Order Number at sabihin kung anong nangyari.